Frequently Asked Questions (FAQ’s)

PULSE™ IS CHANGING

Sanity, Virgin and HMV will cease to be involved in the Pulse™ loyalty program but you can still shop and enjoy the benefits of Pulse™ with the other major Pulse™ retailers such as Bras N Things, dusk and SX.

Below are the answers to some of the questions you may have:

I’m a Sanity/Virgin/HMV/IN2 Pulse™ member, what happens to my points?
If you shop and use your Pulse™ card at any Sanity, Virgin or HMV store between 1 September and 30 November 2009, any points you have will be zero’d and you will receive a $5 gift voucher. Your gift voucher can be redeemed at any Pulse™ brand until 31 December 2009.
Once your card points have been zero’d you will be unable to use your Sanity, Virgin, HMV or IN2 card in ANY Pulse™ brand however, if you swap your card at a Bras N Things, dusk or SX store, you can continue shopping and earning points, prizes and entering competitions as usual.

I’m a Sanity/Virgin/HMV/IN2 Pulse™ member, where else can I shop?
You can continue shopping at any Bras N Things, dusk or SX stores and enjoy all the benefits of Pulse™.

I’m a Sanity/Virgin/HMV/IN2 Pulse™ member, can I transfer my account/points to another Pulse™ card?
No, a cardholder may not transfer or combine Pulse™ points.

I’m a Sanity/Virgin/HMV/IN2 Pulse™ member, I only shop in Sanity/Virgin/HMV, how do I close my account?
If you shop and use your Pulse™ card at a Sanity, Virgin or HMV store between 1 September and 30 November 2009, any points you may have will be zero’d and you will receive a $5 gift voucher. Your gift voucher can be redeemed at any Pulse™ brand until 31 December 2009. Once your card points have been zero’d you will be unable to use your Sanity, Virgin or HMV card – your card and account will be suspended.

I have a Bras N Things, dusk, SX, EzyDVD, Ghetto, Insane or Diva Pulse™ card - can I still earn points in Sanity/Virgin/HMV?
Yes, you can continue to shop, earn points, win prizes and enter competitions at any Sanity, Virgin, HMV, Bras N Things, dusk and SX store up until 30 November 2009, after this time you will only be able to use your Pulse™ card at Bras N Things, dusk and SX.

I’m a Sanity/Virgin/HMV/IN2 Pulse™ member, what if I don’t want to swap my card to another brand?
If you want to remain a Pulse™ member and wish to keep your Sanity, Virgin, HMV or IN2 card to use in Bras N Things, dusk or SX, do not use your card in Sanity, Virgin or HMV after 1 September or your points will be zero’d and your account deactivated.

Can I still enter the Pulse™ competitions?
Yes, every time you shop and use your Pulse™ card you are eligible to enter the current promotion as long as your card has not been deactivated. Please see your voucher for your unique entry code.

Can I still use my Sanity/Virgin/HMV/IN2 Pulse™ card at Bras N Things, dusk or SX?
Yes, you can continue to shop, earn points and enter competitions when you shop at any Bras N Things, dusk and SX store, as long as you have not shopped at Sanity, Virgin or HMV from 1 September and had your card deactivated.

I’m a Sanity/Virgin/HMV/IN2 Pulse™ member and I’ve changed address or mobile? Where or how do I update my details?
Simply call our Customer Support Line on 1800 092 976 or email pulseinfo@brazin.com.au

What happens if I lose my $5 reward voucher?
Instant Prize Vouchers and $5 Reward Vouchers are your claim to the Instant Prize or $5 Reward printed on them. You need an Instant Prize Voucher to exchange for your Instant Prize or a $5 Reward Voucher to exchange for your $5 reward. Your Pulse™ card is not the vehicle to claim your instant prize or reward. The instant prize vouchers and reward vouchers are your instant prize or reward currency. Unfortunately, like cash, if you lose them they cannot be replaced.

Can I get a refund of the $5 application fee I paid when I joined Pulse™?
If you have used your card at least once and it is imprinted with your own unique card number on the face of the card, your $5 enrolment fee is not refundable.

Is it worth swapping my Sanity/Virgin/HMV/IN2 Pulse™ card for a Bras N Things, dusk or SX card?
Absolutely! You can continue to shop, earn points and enter competitions when you shop at any Bras N Things, dusk and SX store, as well as receiving unique offers and promotions from your selected brand. And if new retail brands join the Pulse™ program then you will automatically be able to participate at no extra charge.

HOW DO I ENROL?

You enrol in the Pulse™ Program by completing the enrolment form and conducting a qualifying purchase of $20 or more, using approved payment means, in any of the Pulse participating stores. As of the 15th of July, a $5 enrolment fee will be charged to join the Pulse program. The enrolment form is contained in the Pulse™ application form. Pulse™ application forms are available from all participating stores.
When you have completed the application form, hand it to the staff at any of the participating stores for processing.

When you have completed your qualifying purchase of $20 or more, filled out the application form and paid the $5 enrolment fee, you will receive your Pulse™ Card which you can start using immediately.

Note: Only individuals can be Pulse members and can only hold one Pulse™ card at a time. This means no companies can join and no more than one Pulse™ card per person.

WHAT DO I GET IN RETURN FOR THE $5 FEE?

Upon enrolling in the Pulse™ Rewards Program and paying the $5 enrolment fee, you will receive six coupons with offers/savings valued at a minimum of $30. You will also earn 1 Pulse™ point for every $1 you spend at any participating Pulse™ retailer. Every time you reach 100 Pulse™ points, you will automatically receive a $5 Reward Voucher to use at any participating Pulse™ retailer. You will also be automatically entered into the draw for major Pulse™ prizes every time you use your card. There are also thousands of instant prizes that can be won in-store with every Pulse™ purchase.

Can I refund my money for the $5 application fee?

If you have used your card at least once and it is imprinted with your own unique card number on the face of the card, your $5 enrolment fee is not refundable.

WHAT ARE INSTANT PRIZES AND REWARDS

The Program has two distinct parts:

1. Instant Prizes: As the name suggests, when you use your Pulse™ Card with qualifying purchases of $5 or more, you have a chance to win an instant prize. Details of the current prizes to be awarded are available from participating stores.
    
2. Rewards: Once you have earned 100 Pulse™ points ($1 = 1 Pulse point) you will receive a $5 reward voucher which will entitle you to a $5 discount off your next transaction of $20 or more at any of the Pulse participating retailers.

Note: Your must present your Pulse™ Card at the time of making your purchase to be able to accrue Pulse™ Points and have a chance to win an instant, major prize or $5 reward voucher. $5 vouchers/instant prize vouchers are to be treated like cash. Once lost – it can not be replaced.

WHERE CAN I REDEEM MY PULSE™POINTS?

You can use your Pulse card, redeem Pulse points and vouchers at any Sanity, Virgin Entertainment, Virgin Myer, Bras N Things (BNT), dusk, HMV or IN2 Music store nationwide.

HOW MANY PULSE™ POINTS DO I GET PER PURCHASE?

For every $1 (one) dollar you spend, you will earn 1 (one) Pulse™ point. You must spend a minimum of $5 (five dollars) to be able to use your Pulse™ Card. For example if you spend $20 (twenty dollars) you will receive 20 Pulse™ points.
Points allocation will be rounded as follows: 0-49 cents will round down to the nearest dollar, 50 – 99 cents will be rounded up to the nearest dollar.

HOW MANY PULSE™ POINTS DO I NEED FOR A REWARD?

For every 100 Pulse points earned at any of the Pulse participating stores, you will receive your $5 reward voucher, which can be redeemed on your next purchase of $20 or more at any of the participating retailers. You may redeem one (1) $5 Reward Voucher per $20 transaction. For example: 1x$5 Reward Voucher=$20 minimum spend, 2x$5 Reward Voucher=$40 minimum spend, 3x$5 Reward Voucher=$60 minimum spend. Purchases, or the portion of a purchase made with the Reward Voucher does not earn Pulse™ Points.

WHAT HAPPENS IF I LOSE MY INSTANT PRIZE VOUCHER OR REWARD VOUCHER?

Instant Prize Vouchers and $5 Reward Vouchers are your claim to the Instant Prize or $5 Reward printed on them. You need an Instant Prize Voucher to exchange for your Instant Prize or a $5 Reward Voucher to exchange for your reward. Your Pulse™ card is not the vehicle to claim your instant prize or reward. The instant prize vouchers and reward vouchers are your instant prize or reward currency. Unfortunately, like cash, if you lose them they cannot be replaced.

LOST AND STOLEN OR DAMAGED PULSE™ CARD, HOW CAN I GET A NEW ONE?

If you lose your Pulse™ Card, you may apply for a replacement card via the Pulse™ Customer Centre (1800 092 976). Provided correct identification can be made, your points will be included on the replacement card (as shown on our records).

WHAT ARE QUALIFYING PURCHASES?

The following purchases are not qualifying purchases and the purchase of such will not entitle you to receive Pulse™ Points: Brazin Gift Vouchers (being redeemed), Reward Vouchers and Instant Prize Vouchers. Getting “cash out” is also not an eligible purchase for accruing points on your Pulse™ Card.

WHAT METHODS OF PAYMENT ALLOW ME TO USE MY PULSE™CARD?

When you use cash, credit cards, cheques, Gift Vouchers (being purchased) or where accepted EFTPOS payments to pay for your purchase you are able to use your Pulse™ card to accrue Pulse™ points.

I AM AN ONLINE CUSTOMER. CAN I PARTICIPATE?

Not yet. Brazin’s Online businesses will soon have a Pulse™ program that you can join and receive similar benefits. Keep watching www.pulsewrewards.com.au for details.

I HAVE CHANGED ADDRESS, WHO DO I NOTIFY?

It is important that your contact details are right up-to-date, so we can notify you if you win a major prize or received an invite to a VIP night. When your address details change please contact the Pulse™ Programme Customer Centre, via email

pulse@visible-results.com.au or phone 1800 092 976